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Our FAQYour Questions - Our Answers

On this page we will answer some of the most commonly asked questions. Additional information will be added when needed, so please check this page once in a while.

On this page we will not publish operational or technical questions and answers about our analysers. If you have a question about our Urinalysis, Coagulation or Clinical Chemistry Analysers, just contact us.

Common Queries and Questions

  1. Can Dutch Diagnostics offer us Private Label kits?
  2. Is Dutch Diagnostics ISO Certified?

1) Yes, we can offer you private label kits for almost all of our products. When we agree upon a minimum number of packages per year, we can design and produce your user inserts and kits.
2) Dutch Diagnostics is ISO 13485 Certified for many years. Our Notified Body is MDC. They will audit us every year to make sure we work according to the strict regulations in this Certificate.

  • What prices are our services? +

    Of course our Service is Free of Charge for all our customers. If we invite you for a training course (Coagulation Analyser for instance) we only ask you to pay for your plane ticket. We will take care of everything else, including hotel costs.

  • What is our return policy? +

    All of our products are guaranteed to work flawlessly. In case there is a problem with a product that cannot be solved locally, we ask you to contact us. We will then discuss the most convenient way of getting the product back to us. We will pay for these costs…

  • What payments methods do we accept? +

    We accept prepayment (Pro Forma Invoice for new customers) and payment after delivery for existing clients. When we have established a business relation with you, we will also discuss payment terms (30 days or longer after receiving the goods). We will not accept payment by Credit Cards.
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FAQ didn't solve your problem?

Get direct access to the team via phone, email or fax.

Of course we cannot cover all possible questions in this FAQ. But we can promise you we will do everything we can to support you as quickly as possible. Therefor we ask you - if you cannot find your answer in this FAQ - to contact us via telephone, fax or email. All the relavant information and numbers can be found on our Contact Page

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We welcome any question or request. So please do not hesitate to contact us!

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