We are very dedicated to keep our customers 100% satisfied. Our staff is very keen on pointing this out to everyone in our company. We organise in-house trainings for our employees so they are always capable of supporting our customers in every situation.
We can send you - on demand - any clinical data for all of our products. We are proud of the quality of our products and only take on those products that have proven themselves to be reliable. From our Rapid Tests, Urinalysis strips and readers and all of our Clinical Chemistry Reagents.
Not only do we train our own employees on a regular base, we can also train your staff or your employees. We have a fully equiped training room in our Office. But we can also organize traingings with our partners in Germany. Just contact us to discuss this.
For our existing clients we have a special section on our website were they can download nearly all of our Manuals (operator manuals or technical manuals) and our inserts. Just contact us for your username/password combination and we will send you those, together with the link to page.
Customer Service is one of our top priorities. We do care about our customers - small or big - and we always strive to answer any request within 24 hours. You can contact us by Phone, Email or Fax. Our Customer Service can be reached from Monday to Friday from 08:30 - 17:00.
We can support you with FOC flyers and folders to support your local selling activities. We can also send you these in digital format so you can translate them into you own local language when needed. We also have some instruction videos and presentations on demand.
We welcome any question or request. So please do not hesitate to contact us!