Common Queries & Questions
On this page we will answer some of the most commonly asked questions. Additional information will be added when needed, so please check this page once in a while.
On this page we will not publish operational or technical questions and answers about our analysers. If you have a question about our Urinalysis, Coagulation or Clinical Chemistry Analysers, just contact us.
Dutch Diagnostics is ISO 13485 Certified for many years. Our Notified Body is MDC. They will audit us every year to make sure we work according to the strict regulations in this Certificate.
Nearly all of our current partners have been our partners for over 10 years already. Esteemed and established companies from mainly Germany, Holland and Belgium.
We can supply you with support in Dutch, German, Russian, Polish and/or Vietnamese. Our standard support will always include English, but on demand we can also offer this in Dutch, German, Russian, Polish and/or Vietnamese.
For some of our products it is nescessary that on or more of your engineers come to Holland or Germany to get trained on the machines. We will pay for the training and hotel. We ask you to pay for your flight tickets.
FAQ didn't solve your problem?
Of course we cannot cover all possible questions in this FAQ. But we can promise you we will do everything we can to support you as quickly as possible. Therefore we ask you – if you cannot find your answer in this FAQ – to contact us via telephone, fax or email. All the relevant information and numbers can be found on our Contact Page